Caffe Concerto **
1 New Change, St Paul’s, London EC2V 6DL
Unimpressive. That’s my verdict on the “Italian brasserie catering for the upmarket”. I wasn’t so much disappointed with the food, which was solid – although I do have to ask how difficult it is to go wrong with a sandwich – but more with the whole shambolic production.
I love Italian food and I worked in an Italian restaurant, so I know my shizzle when it comes to the difference between a rigatoni siciliana and a penne arrabiata. I also know that when a customer enters the restaurant, regardless of how busy, stressed and pissed off you are, you acknowledge them. Smile. Make an “I’ll be with you in a sec” gesture, or just nod some kind of acknowledgement that let’s them know you know they’re waiting. Not astrophysics. We waited 5 minutes before anyone clocked we were waiting, annoying as we didn’t have long to eat anyway.
I operate with a nun-like strictness when it comes to eating out: NO talking until the food is ordered. Otherwise I can’t dedicate sufficient attention to my menu, which is, after all, the Bible of the Resta-ligion. All this means I take about 2 minutes to decide what I want. So, imagine my annoyance – I am HUNGRY at this stage you understand – when FIFTEEN minutes later, despite repeated attempts at eye contact from both of us, numerous “excuse mes” and us successfully flagging down a waitress only to be told “I’m not taking orders”, we are still yet to order.
Rant aside, I know service varies and one bad experience isn’t necessarily indicative of the whole restaurant’s failings. And Lord knows I know how horrible and hard it is when it’s busy. But, this is entirely the responsibility, and fault, of the management. If it’s consistently chock-a-block, hire more staff. Again, not astrophysics. Don’t, as the manager of the One New Change Caffe Concerto did, strut around, chewing gum. I can only imagine how short my waitressing career would’ve been if I had been on the floor masticating my jaw off…
So, what did I eat that evidently failed to pacify my anger at the seriously underwhelming service?
Goats cheese, vegetables and pesto focaccia (£7.50)
Toasted baguette of grilled mini beef steak with spincach leaves, red onion and mustard mayo (£6.75).
You may wonder why I have given the place ** when, if it came to service alone, I would give it an emphatic double thumbs down. It was rescued by the fact that the food was pretty good and by how happy I was to discover both Chianti and Gavi di Gavi by the glass. Although my happiness came with a hefty price tag.
And my biggest grievance of all? The Victoria’s Secret catwalk show was played ON LOOP in the background. My whine here is not at the incredibly hot women parading themselves around whilst I chow down on carbs. Nor is it at the fact that I couldn’t hold my fellow diner’s attention for more than 5 minutes before he’d catch a reflection of the TV and get distracted (he had his back to the TV, which made no difference to how much of a bloody nuisance it was). My real disdain here is reserved for the fact that we were in there an hour, tops. And I watched THE WHOLE BLOODY SHOW TWICE.